Frequently Asked Questions

Please reach us at info@shuttlehotel.co.uk if you cannot find an answer to your question.

What is your cancellation policy?

We don't have one as we don't need one. You pay the driver onboard for your travel

How do I find my driver at the airport?

After you land and retrieve your luggage, please proceed to the designated pickup area. You can wait for the scheduled arrival, or if you have one of our operating cards, then call the driver and they will come and collect you. Just remember to let them know which terminal or hotel you are at.

Do you allow animals on board?

Yes we do, they travel free of charge with every full paying human.

Where do you pick up from at the hotels?

We generally collect from the main entrance for all hotels.

Tribe Hotel, just to the side of the hotel.

Ibis Budget just outside the main doors.

Holiday Inn opposite the doors to the main car park.

Where do you drop off at Terminal 1?

We drop off at Bus Stop D marked Hotel Buses. This is currently Drop Off Only for all Ryanair Passengers

Where do you drop off at Terminal 2?

We drop off and collect at Bus Stop H marked Hotel Buses. This is on the Lower Level

Where do you drop off at Terminal 3?

We collect at Bus Stop C marked Hotel Buses. This is currently Collect Only for all Ryanair Passengers

Where do you drop off at the Train Station?

We drop off and collect from the main exit opposite the taxi Rank. Please note we cannot collect you from the Bus Station, this is for national services only.

Can we bring our morning coffee onboard?

Yes, you can bring your coffee, or tea, or any other food or drink item. We only ask that you take care of it during transfer and take all your rubbish with you.

How do we pay?

Payments can be made by Debit or Credit Card, Apple or Google Pay direct to the driver

Do you have any Child Seats?

We do not carry child seats on our services.

Do I have to pay for a baby?

Babies under 12 months travel free of charge.

Do you have wheelchair accessible vehicles?

At this moment, we do not have any wheelchair accessible vehicles. However, the Station Master at Manchester Airport can be contacted to send a suitable Hackey Cab to the location. They cannot refuse to take you, but if you have any issues our friendly drivers can provide assistance.

Do you offer private shuttle service?

Yes, we offer private shuttle service for individuals or groups who prefer a more personalised experience. Please contact us for more information and pricing.

Privacy Policy

Any data given to us, and its associated companies are processed and deleted in accordance with all current General Data Protection Regulation (GDPR)

If any part of these terms and conditions are unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected Except for our affiliates, directors, employees, or representatives, a person who is not party to this agreement has no right under the UK contracts (Rights of Third Parties) Act 1999 to enforce any terms of this agreement. This does not affect any right un the UK Contracts (Rights of Third Parties) Act 1999 to enforce any terms of this agreement This does not affect any right or remedy of a third party that exists or is available apart from that Act.

The contract known as ‘terms and conditions’ between us shall be governed by and interpreted in accordance with English Law and the English courts shall have jurisdiction to resolve any disputes between parties involved. These terms and conditions, set out the whole agreement relating to the transport of customers. Nothing said by any person on our behalf should be understood as a variation of these terms and conditions. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Liability Insurance is provided and subsequently renewed annually with this or another approved insurance provider. Details may or may not be updated in line with these Terms and Conditions but forms part of or liability to trade under our operator’s license.

We do not use your data provided for marketing purposes by choosing to travel with us.

We believe in a safe and ethical approach to data management on our buses and websites. However, should you follow us on any of our social media pages or associated pages then please check their own privacy policy for further information. We are not responsible for the data policies of these third party sites you visit.

Terms and Conditions

We will Endeavour to take care of you during transfer.
We cannot responsibility for late pick up or drop off due to delays, diversions, road closures that are beyond our control.
We may cancel the service in extreme weather conditions for the safety of passengers and drivers. We will advise our partner hotels as required.
We accept no responsibility or liability should the vehicle be damaged through no fault of our driver(s)
All passengers are transported at your own risk.
All passengers are required to wear seatbelts were fitted.
Bikes, Boxes, and oversized items that do not fit in stowage, may need you to wait for the next service.
All customers are required to pay for their journey. All payments must be made before boarding.
Payments must be made by Debit/Credit Card, Apple Pay or Google Pay.
In the event of a vehicle breakdown, you will be refunded any payments in full.
We accept no responsibility or liability for your luggage if damaged however caused.
Customers are responsible for their own onward travel arrangements. We do not guarantee that our service will connect with any other plane, bus, train, tram, taxi, either Hackney or PHV. You should make appropriate allowances or alternative arrangements to ensure you are able to make any onward travel arrangements you have made.
We allow the consumption of any Hot or Cold Food and Beverages on board. We ask that you take care of this whilst travelling with us and take your debris with you.
Our Partner Hotels will be at the main entrance, or designated location.
You must not use the emergency exits on any vehicle except in a genuine emergency or as instructed to do so by the driver.
Provided they meet the size and weight limits set out below and there is sufficient space, we can accommodate a maximum of 1 wheelchair folded down.
It may not be possible to accommodate mobility scooter's subject to the vehicles weight restrictions or accommodate wheelchairs or mobility scooters on vehicles that do not have the appropriate facilities.
It is the Customer’s responsibility to ensure that their wheelchair is safely stowed within the designated area and that they adhere to the drivers’ instructions or requests, ensuring that no area is obstructed, or any exit or gangway is blocked.
Prams and Pushchairs must be stowed safely in the luggage compartment of the vehicle.
We do not supply supplementary restraint systems or seating for babies or young children. It is the sole responsibility of the parent to ensure all babies are safely restrained and young children seated and use the seatbelts provided. The driver will not leave until it’s safe to do so.
We accept no responsibility or liability for any damage caused whatsoever to any assistance device including wheelchair, frames or other items whilst being transported in any of our vehicles.
All customers are required to adhere to the Driver requests and instructions and always be respectful. We have a Zero Tolerance Policy on unruly behaviour and is not tolerated. Guests maybe refused transfer under these terms and no refund given, offered or implied. When travelling on our vehicles, you are subject to these Conditions. Failing to adhere to the Conditions set out below may result in us refusing you to travel. You must not:
Behave in a manner which may reasonably be expected to cause any person to be distressed, or to cause a nuisance or inconvenience to any Customer, driver, or company official, or any associated partners.
Be under the influence of excessive alcohol or drugs.
The use of obscene or offensive language or behaving in a manner that is abusive or threatening.
Speak to the driver whilst travelling, obstruct the driver’s vision, distract the driver, except in an emergency or for reasons of safety.
Obstruct any emergency or other exits.
Use any door for a purpose other than as indicated, unless directed to by the driver or a Company official.
Remain on the vehicle when directed to leave by the driver, or a Company official.
Smoke at any time in any part of the vehicle or carry any lit pipe, cigar, cigarette (including ‘electronic cigarettes’), match or lighter on the vehicle.
Play or operate any musical equipment or instruments other than that which is factory fitted.
Wear soiled clothing which might stain or damage the vehicle fittings or other Customers’ clothing or items.
Deliberately interfere with any safety equipment, factory fitted, or security items fitted to the vehicle.
Carry any bulky items, or substances which is likely to cause harm or injury to any person on the vehicle, or risk of damage to the vehicle or to the property or clothing of any person on the vehicle. Subject to availability will be placed in stowage at the rear of the vehicle, if safe to do so and not in contravention of the restricted items.
You remain responsible at all times for the safe carriage, stability, and handling of any items you bring on board. Fragile items such as electronic goods, mobile telephones, computers, tablets, etc will only be carried if they are of reasonable size and securely packed or about your person. Luggage is carried at your own risk, and we accept no liability for any loss or damage to you or any third party, however caused.
We accept no responsibility or liability for any personal belongings left on board any of our vehicles, and no claims can be made for such losses due to passenger negligence.
We will not carry explosive or combustible material (including unsealed heavy batteries and petrol), accumulators, explosives, ammunition, weapons, liquids in either sealed or unsealed containers, dangerous, illegal, offensive, or otherwise hazardous items under any circumstances. The above list is not exhaustive, and the carriage of items is at the sole discretion of the driver.
We will permit the carriage of a single portable oxygen cylinder or unit for personal medical reasons.
Animals are permitted on board our buses. All animals travel within our services free of charge with a full paying human.
The service will not be available on, Christmas Day. Service Hours may differ on New Year’s Eve and New Year’s Day and may only be a limited service on Christmas Eve and Boxing Day. Please check with our partner hotels for any variances to these before booking. Each hotel maybe open but operates different services over these periods.
Failure to comply with any instruction from the driver may result in travel being refused future travel across our services and others.

Frequently Asked Questions

Our Drivers

Zero Tolerance Policy

Privacy Policy

Terms and Conditions